New Computer-based Communication Technologies

Today’s organization has access to communications technology that only a few short decades ago would have seemed like science fiction. From mobile devices more powerful than the first personal computers to the ability to create a team that never physically meets and resides in different parts of the world, the possibilities are vast. The issue for the modern manager then, is not only to understand these underlying technologies and the possibilities they provide, but also to stay cognizant of the limitations of the technology. After all, the goal is to improve the efficiency and performance of the organization, not implement the latest shiny new toy. This essay seeks to explore these new computer-based communication technologies, understand their advantages and disadvantages, and to then define which communication methods are better suited to the various tasks that a manager may face.

In this context, communication is defined as “The process by which a person, group or organization (the sender) transmits some type of information (the message) to another person, group or organizati…



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