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Communication Across Generations

Communication across Generations
Supervising staff and volunteers from ages fourteen to ninety can be a challenging task. These age groups make up the four different generations: Traditionalist, Baby Boomers, Generation X’ers, and Generation Y’ers. Traditionalist, (born 1925-1946) may need a little prodding to communicate their needs and they prefer written communication plans. Baby Boomers, (born 1946-1964) are aware of technology but still prefer to communicate by telephone and they call themselves the age of the memo. Generation X’ers, (born 1965-1982) commonly prefer short concise communication. Generation Y’ers, (born 1983-2000) prefer short, quick e-mails, texting and mobile phone applications to communicate. The hospital employs people from all of these generations. Yet organizations are still relying on e-mails, voicemails, memoranda’s and face-to-face time to reach this diverse group. Learning to communicate across different generations can ensure that all staff and volunteers understand policy and procedure, deliver a remarkable patient experience, and reach emplo…

 

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